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Got a question for Radikal Neon?

Our LED Neon signs are handmade by a range of craftsmen using varying methods to produce a high quality product. This can occasionally provide small differences from in each piece, so each one bought varies ever so slightly from the last. Making each sign unique in it's own right.

Why LED Neon over Traditional Glazed Neon?

All our signs use a flexible LED Neon, a new-to-market solution specifically designed to replace traditional glazed neon in signing. We use this as it makes the product attainable for everyone. This is done by making each sign reliable, essentially unbreakable and of a very low cost to run with minimal electrical output. Providing a solution to issues typically faced by traditional glazed Neon.

How long will your signs last?

Typically each LED has a lifespan of up to 50,000 hours of use. When using our signs 24/7 we recommend switching it off for a 24 hour period every 14 days to ensure the specified lifetime. Transformers and LEDs can overheat from constant use decreasing the total lifetime.

When requested our signs come with a dimmer remote. These can enhance the lifetime period and they also include a few mystery lighting modes - flash, pulse, strobe etc.

Each indoor sign also comes with a 1-year electrical warranty from date of dispatch from Radikal Neon. Each outdoor sign also comes with a 6-month electrical warranty from date of dispatch from Radikal Neon.

How safe are your Neon signs?

Our LED Neon produces relatively no heat, there is also no gas or risk of shattering of glass like traditional Neon. Each piece is made entirely of specially designed light tubing and acrylic which is not only safe to touch but good for the environment too.

How do your Neon Signs connect to power?

All our signs connect directly into any standard power socket (we supply plugs for any country at no extra cost), there isn't any hard wiring required like traditional Neon. Each sign comes with a specifically certified 12V transformer. All our pieces have UL, CE and SAA certifications to ensure your safety and quality of the product.

Do you guys do customs designs?

We do custom LED Neon artworks made to order, anything your heart desires and you mind can fathom. We can make it a reality. Try to fill in the below with as much detail as you can, once we've established what you want we'll give you a quote.

Shipping

We can ship to practically any address in the world. Only in some cases there are restrictions on some products, and some products cannot be shipped to international destinations.

We endeavour to have your product to you within 2-3 weeks depending on availability and location. Please contact us for urgent orders. Free shipping is available within New Zealand and a discounted shipping rate is applied for all international orders.

Warranty

All of our signs and electrical components include a 1-year warranty valid from the date of purchase. If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Installation

The artwork is fitted with strategically placed holes which are each capable of holding the weight of the work. Use these to fix the artwork to the desired location with the included mounting kit.

Please take into consideration the hanging of wires to ensure they are out of reach of others when selecting the desired location for mounting.

Connecting the Dimmer Remote

Simply take the white cord found in the sealed remote bag and connect between the transparent power lead & the transformer lead. Simple as that. Have a play around with the buttons and see what they can do, your new artwork has plenty of tricks up it’s sleeve.

Safety

This device is not planned for use by those - including children - with a lack of experience and knowledge or reduced sensory, physical or mental capabilities. Unless they have been given instruction or supervision concerning the device by a person responsible for their safety.

  • To ensure safety please only mount the device to a structure capable of supporting weight of 10kg (4.8lb) or more.
  • The device should be mounted out of the reach of children, and possibly your intoxicated mates.
  • The device is designed for indoor use only.
  • Refrain from mounting in a situation where it may be subject to any moisture or water.
  • The device should be protected from damage and defect through care and maintenance.
  • Use plug boards with overload protection as opposed to double adaptors.
  • Protect device and other equipment from damage by situating it where it not likely to be damaged or tampered with.
  • Make visual inspections of the lead, electrical equipment and artwork before use for any cracks, cuts or other damage. If these are identified, remove the device from use.
  • Remove faulty electrical items from use immediately to guarantee the item is not used unknowingly by someone else. Also plainly label these as 'out of service' or 'faulty'.
  • Discard faulty electrical equipment or alternatively have it repaired by an electrician.
  • For any other installation safety queries or qualms please see the Electrical Cord Safety Guidelines from the Consumer Product Safety Commission and the ESFI. (more can be found at esfi.org)

Neon is now a completely attainable medium for your space.

AspectRadikal LEDTraditional Gas
Light SourceWe use SMD2845 LED which contains lots of little high quality LEDs. We don't use DIP LED like many of our competitors. DIP often leaves small gaps. No gaps with what we use!Fluorescent Neon Gas (Not so safe! Particularly for in home use where kids or drunk adults may be)
Power12V into 240V transformer3KV – 18KV (Killer volts. It's in the name)
Electricity EfficiencyUses very little electricity. About the same as standard household lightbulb.
  • (Cheaper to buy & run + you'll be saving the planet using less power)
  • Higher Power consumption = Higher electricity bill
  • (You won't be saving the planet with those)
  • DurabilityVery unbreakableFragile
    Lumens (Brightness)210 Lm/m (6% brighter)197 Lm/m
    LifespanCan last for up to 50,000 hours
    (Even longer with our dimmers)
    70,000 hours. Longer lasting, but also more expensive. You could replace your LED sign with a brand new one at a lesser cost than the big power bill
    EnvironmentNo MercuryMercury Pollution
    Noise & HeatNo noise & very mild warmth to touch only after hours of useBuzzing & hot to touch
    InstallationComes with simple hanging kit, like a picture. Lightweight tooProfessional required, not simple to adjust or remove
    TransportableLightweight and not fragile, take all around the world by simply placing in your luggageGas Neon cannot be shipped and can would risk being shattered
    Grab a Quote!